Inspect every room at move-in and move-out
Relyo, staff housing software for hotels and resorts, covers move-in and move-out inspections by phone. New damage links to its stay, and damage already there is never charged.
Checklists, photos and meters for every stay
A move-in checklist that opens tickets
At move-in, your staff tick what is missing or broken, and Relyo opens a ticket for maintenance.
Two inspections at move-in, two at move-out
Your team and the person staying each inspect the room at move-in and again at move-out.
Meters, photos and video
Record meters, room photos, video and damage notes from any phone.
Shared spaces too
Kitchens, bathrooms and laundries get their own inspections, starting with one created automatically.
Move-out inspections created 15 days ahead
Relyo creates the move-out inspection 15 days before each departure, so it is ready in time.
Compare move-in and move-out photos side by side
See move-in and move-out photos side by side, room by room, with the meter differences. A person on your team decides what is new.
- Photos side by side, per room
- Meter readings before and after, with the difference
- Who completed each checkpoint, and when
- Photos in private storage, behind short-lived links
New damage is linked to its stay
Your team marks each damage as new or already there. New damage becomes a repair ticket linked to the stay, and reports attribute its cost to that stay.
- Never charged for damage that was already there
- Repair costs per occupant, unit and property
- Cost lines and receipts recorded on each repair
- For reporting only: Relyo never charges anyone
A condition record your landlord can see
For the buildings you lease, landlords see inspections in their own portal. Every new building gets a starting inspection, so its condition is on record from the start.
- Landlords see inspections for their own buildings
- A starting inspection for every new building and shared space
- Photos and meter readings, with who did them and when
- Never charged for damage that was already there
Missed inspections are flagged automatically
Operational Signals, Relyo's ranked list of what needs attention, flags inspections that did not happen. These are fixed rules, not AI.
- No move-in inspection 7 days after arrival
- Check-out inspection not submitted after departure
- Person left but still shows as housed
- A shared space never inspected
How a stay gets checked
Team and occupant inspect at move-in
Both record photos and meters at move-in, and Relyo flags any stay left without a move-in inspection.
Problems become tickets
Missing or broken items on the checklist go to maintenance as tickets.
Inspect at move-out and compare
The move-out inspection appears 15 days before departure, ready to compare side by side.
Frequently asked questions
How do move-in and move-out inspections work in Relyo?
In Relyo, every stay has four checkpoints: team check-in, occupant check-in, occupant check-out and team check-out. Each records photos, video, meter readings and damage notes from a phone. The move-out inspection is created 15 days before departure, and Relyo flags any stay without a move-in inspection after 7 days.
Does Relyo use AI to find damage in the photos?
No. Relyo shows move-in and move-out photos side by side, room by room, with the meter differences. A person on your team decides what is new damage.
How does Relyo make sure staff are not charged for damage they did not cause?
Damage recorded at move-in stays on file as existing damage and is never charged to the next person. Your team marks what is new at move-out, and repair costs can be attributed to that stay for reporting. Relyo never charges anyone, and any recovery happens outside Relyo.
Do staff sign the inspection?
No, Relyo does not capture signatures. Each inspection records who completed it and when, and the team and the occupant each do their own check-in and check-out.
Who sees the result of an inspection?
Your housing team and the occupant see the inspections for that stay. For the buildings you lease, landlords see the inspections in their own portal. Missing items and new damage become tickets for maintenance.
What if we run move-in or check-out inspections outside Relyo?
An owner or admin can pause the move-in or check-out check for the whole organisation, so those stays are no longer flagged. You can resume either check at any time.
Related pages
See a stay from move-in to move-out
We walk you through the checklist, the side-by-side comparison and where repair costs show up.
Free pilot for selected partners: start with one building, set up with the founders.